My husband and I purchased a list priced $2699 mattress from American Mattress on March 8, 2008. We obviously paid a discounted price because no one ever pays the ridiculous sticker price.
Approximately 2 1/2 weeks after sleeping on it it developed a sinkhole on my husband's side (he is only 180 lbs.) When I went to speak to the store we purchased it from, they told me that we have to walk all over the mattress for a few days because they are shipped with a lot of air in them. I did this like an *** for 1 1/2 weeks with the only difference being that it continued to get worse. When I went back and told them we want a refund because if this is how Serta products are we will look into a different brand, they refused. They only carry Serta and their 30 day comfort guarantee is a one-time change out and there are no refunds.
I spoke with Serta who also told me we are out of luck as well as speaking to the regional manager for American Mattress who just encouraged us to try a different mattress. They defend the sinkholes by stating they are "conforming to your body's pressure points. They all do that because of the new technology with the foam." Well, had I been informed of that prior to purchasing I would not have had purchased a Serta and would have researched other brands because my husband is 44 years old and has had two back surgeries and needs a bed that is not going to "conform".
We are out the $1700 that the bed cost and will never again use the "family business" that American Mattress boasts.