I had purchased a mattress that has a dip in the center.. They will not take the mattress back.The Lombard, IL location was very shady The salesman is very cocky and does not help at all. Very rude. I think a family business should have a centralized customer service rather than sending you right back to their store. Dear potential customer of American Mattress. Stay away. They will not deliver a good mattress!!DO NOT PURCHASE ANYTHING FROM THIS COMPANY. LIARS, CHEATS AND DECEPTIVE PRACTICES. YOU WILL BE SO SORRY. DON'T BUY SERTA MATTRESSES, ESPECIALLY FROM AMERICAN MATTRESS!