Time to replace mattress & foundation. Original items with frame bought at American Mattress.
After 7 months, with only one person sleeping in this Queen mattress ($1200) the sides developed large ripples. Filed a claim at a cost of $60. Independent Inspector would not give me copy of physical findings. I knew company would make final decision.
After 3 weeks, not heard from store. They could not find paperwork. Finally, told me that I did not qualify because my frame did not have a leg in middle for support. Now the frame had 6 legs and double steel bar in center.
Bed not sagging in the middle.
Their reply is that it could cause the outer rippling and I did not have the proper frame. REALLY?
Product or Service Mentioned: Mattress.
Reason of review: Warranty issue.
Monetary Loss: $1366.
Preferred solution: Let the company propose a solution.