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Time to replace mattress & foundation. Original items with frame bought at American Mattress.

After 7 months, with only one person sleeping in this Queen mattress ($1200) the sides developed large ripples. Filed a claim at a cost of $60. Independent Inspector would not give me copy of physical findings. I knew company would make final decision.

After 3 weeks, not heard from store. They could not find paperwork. Finally, told me that I did not qualify because my frame did not have a leg in middle for support. Now the frame had 6 legs and double steel bar in center.

Bed not sagging in the middle.

Their reply is that it could cause the outer rippling and I did not have the proper frame. REALLY?

Product or Service Mentioned: Mattress.

Reason of review: Warranty issue.

Monetary Loss: $1366.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Oct 07, 2017.
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It's not convincing with the level - sorry just not. Is your floor level?

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